GTC

TERMS AND CONDITIONS

TERMS AND CONDITIONS (GTC)

Effective from: 25.06.2026

IMPRINT: PROVIDER (SELLER, COMPANY) DETAILS

Name: Rókus Réka EV.

Registered office: 6728 Szeged, Csallóközi utca 20/B

Mailing address: 6728 Szeged, Csallóközi utca 20/B

Registering authority: Csongrád-Csanád County Government Office

Registration number: 62341103

Tax number: 49052091-1-26

Representative: Rókus Réka

Phone number: +36309463602

E-mail: lacoffeeinfo@gmail.com

Website: https://www.lacoffee.hu

Bank account number: 11773353-01249545-00000000

HOSTING PROVIDER DETAILS:

Shopify International Ltd.

Attn: Data Protection Officer

c/o Intertrust Ireland
2nd Floor 1-2 Victoria Buildings
Haddington Road
Dublin 4, D04 XN32
Ireland

DEFINITIONS

Goods: movable goods offered for sale on the Website, including:

water, gas, and electricity packaged in containers, bottles, or other limited quantities or specified volumes, and

movable goods that incorporate or are interconnected with digital content or a digital service in such a way that the goods cannot perform their functions without the relevant digital content or digital service (hereinafter: goods containing digital elements)

Goods containing digital elements: movable goods that incorporate or are interconnected with digital content or a digital service in such a way that the goods cannot perform their functions without the relevant digital content or digital service

Parties: Seller and Buyer together

Consumer: a natural person acting outside their trade, business, or profession

Consumer contract: a contract where one of the parties is a consumer

Functionality: the ability of goods containing digital elements, digital content, or digital services to perform functions appropriate to their purpose

Manufacturer: the producer of the Goods, in the case of imported Goods, the importer bringing the Goods into the territory of the European Union, and any person who presents themselves as a manufacturer by affixing their name, trademark, or other distinguishing mark to the Goods

Interoperability: the ability of goods containing digital elements, digital content, or digital services to operate with hardware and software different from that with which similar types of goods, digital content, or digital services are typically used

Compatibility: the ability of goods containing digital elements, digital content, or digital services to operate with hardware or software without the need for conversion, with which similar types of goods, digital content, or digital services are typically used

Website: this website, used for concluding the contract

Contract: a sales contract concluded between the Seller and the Buyer using the Website and electronic correspondence

Durable medium: any instrument which enables the consumer or the undertaking to store information addressed personally to them in a way accessible for future reference for a period adequate for the purposes of the information and which allows the unchanged reproduction of the information stored

Means of distance communication: a means which, without the simultaneous physical presence of the parties, may be used for the conclusion of a contract between those parties. Such means include in particular addressed or unaddressed printed matter, standard letters, advertisements published in the press with an order form, catalogues, telephone, fax, and devices providing internet access

Distance contract: a consumer contract concluded under an organized distance sales scheme for the provision of Goods or services, without the simultaneous physical presence of the parties, exclusively by means of distance communication

Undertaking: a person acting within the scope of their trade, profession, or business activity

Buyer/You: the person concluding a contract by placing a purchase offer through the Website

Warranty: In the case of contracts concluded between a consumer and an undertaking (hereinafter: consumer contract), as per the Civil Code,

a warranty undertaken by the undertaking for the proper performance of the contract, voluntarily assumed beyond or in the absence of a legal obligation, and
mandatory warranty based on law

Purchase Price: the consideration to be paid for the Goods and the provision of digital content.

APPLICABLE LEGISLATION

THE CONTRACT IS GOVERNED BY HUNGARIAN LAW, AND PARTICULARLY BY THE FOLLOWING LEGISLATION:

Act CLV of 1997 on consumer protection
Act CVIII of 2001 on certain aspects of electronic commerce services and information society services
Act V of 2013 on the Civil Code

Government Decree 151/2003. (IX.22.) on mandatory warranty for durable consumer goods 45/2014. (II.26.) Government Decree on the detailed rules of contracts between consumers and businesses

NGM Decree 19/2014. (IV.29.) on procedural rules for handling warranty and guarantee claims related to goods sold under a contract between a consumer and a business

Act LXXVI of 1999 on copyright
Act CXII of 2011 on the right to informational self-determination and freedom of information

REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC

REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

Government Decree 373/2021. (VI. 30.) on the detailed rules for contracts between consumers and businesses concerning the sale of goods and the provision of digital content and digital services

SCOPE AND ACCEPTANCE OF THE GTC

The content of the contract concluded between us – in addition to the provisions of the relevant mandatory laws – is defined by these General Terms and Conditions (hereinafter: GTC). Accordingly, these GTC contain the rights and obligations of both you and us, the conditions for the conclusion of the contract, the deadlines for performance, the delivery and payment terms, the liability rules, and the conditions for exercising the right of withdrawal.

Technical information necessary for using the Website that is not included in these GTC is provided by other information available on the Website.

You are obliged to familiarize yourself with the provisions of these GTC before finalizing your order.

LANGUAGE OF THE CONTRACT, FORM OF THE CONTRACT

The language of the contracts falling under the scope of these GTC is Hungarian.

Contracts falling under the scope of these GTC are not considered written contracts and are not filed by the Seller.

PRICES

Prices are net prices and are denominated in Hungarian Forints. The amount is not subject to further VAT. It cannot be ruled out that the Seller may change prices for business policy reasons. Price changes do not affect contracts already concluded. If the Seller has incorrectly indicated a price, and an order for the Goods has been received, but the parties have not yet concluded a contract, the Seller shall proceed according to the "Procedure for incorrect prices" section of the GTC.

PROCEDURE FOR INCORRECT PRICES

PRICES CONSIDERED OBVIOUSLY INCORRECT ARE:

0 HUF price,

a discounted price that incorrectly indicates the discount (e.g., a Good priced at 1000 HUF offered for 500 HUF with a 20% discount indicated).

In the event of an incorrect price, the Seller offers the possibility to purchase the Goods at the correct price, based on which information the Buyer can decide whether to order the Goods at the correct price or cancel the order without any adverse legal consequences.

COMPLAINT HANDLING AND ENFORCEMENT OPTIONS

CONSUMERS MAY SUBMIT THEIR COMPLAINTS REGARDING THE GOODS OR THE SELLER'S ACTIVITIES AT THE FOLLOWING CONTACT DETAILS:

Phone: +36309463602

Website: www.lacoffee.hu

E-mail: lacoffeeinfo@gmail.com

The consumer may submit their complaint orally or in writing to the business regarding the conduct, activity, or omission of the business, or persons acting on behalf or for the benefit of the business, directly related to the distribution or sale of goods to consumers.

The business is obliged to investigate an oral complaint immediately and remedy it if necessary. If the consumer does not agree with the handling of the complaint, or if an immediate investigation of the complaint is not possible, the business must immediately record a report about the complaint and its position on it, and hand over a copy of it to the consumer in the case of an oral complaint communicated in person. In the case of an oral complaint communicated by phone or other electronic communication service, it must be sent to the consumer no later than 30 days - in accordance with the provisions for written complaint responses - simultaneously with the substantive response. Otherwise, the business must proceed as follows regarding written complaints. The business is obliged to respond to a written complaint – unless directly applicable legal acts of the European Union provide otherwise – substantively in writing within thirty days of its receipt and to arrange for its communication. Shorter deadlines may be set by law, longer deadlines by specific legislation. The business must justify its position if it rejects the complaint. The business must assign a unique identification number to oral complaints communicated by phone or electronic communication service.

THE REPORT RECORDED ABOUT THE COMPLAINT MUST CONTAIN THE FOLLOWING:

name, address of the consumer,
place, time, and manner of submitting the complaint,
detailed description of the consumer's complaint, list of documents, papers, and other evidence presented by the consumer,
the business's statement on its position regarding the consumer's complaint, if an immediate investigation of the complaint is possible,
signature of the person recording the report and – except for oral complaints communicated by phone or other electronic communication service – the consumer's signature,
place and time of recording the report,
in the case of an oral complaint communicated by phone or other electronic communication service, the unique identification number of the complaint.

The business is obliged to retain the report recorded about the complaint and a copy of the response for three years and to present it to controlling authorities upon their request.

In case of rejection of a complaint, the business is obliged to inform the consumer in writing about which authority or conciliation body's procedure they may initiate, according to the nature of their complaint. The information must also include the seat, telephone and internet contact details, and mailing address of the competent authority or the conciliation body according to the consumer's place of residence or stay. The information must also cover whether the business will use the conciliation body procedure to settle the consumer dispute. If any consumer dispute between the Seller and the consumer is not settled during negotiations, the following enforcement options are available to the consumer:

CONSUMER PROTECTION PROCEDURE

Complaints can be submitted to consumer protection authorities. If the consumer perceives a violation of their consumer rights, they are entitled to turn to the consumer protection authority competent according to their place of residence. After evaluating the complaint, the authority decides on conducting the consumer protection procedure. The first-instance consumer protection tasks are carried out by the metropolitan and county government offices competent according to the consumer's place of residence; a list of these can be found here: http://www.kormanyhivatal.hu/

COURT PROCEEDINGS

The client is entitled to enforce their claim arising from a consumer dispute before a court within the framework of civil proceedings, in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

CONCILIATION BODY PROCEDURE

We inform you that you may lodge a consumer complaint against us. If your consumer complaint is rejected, you are entitled to turn to the Conciliation Body competent according to your place of residence or stay: a prerequisite for initiating the conciliation body procedure is that the consumer directly attempts to settle the dispute with the business concerned. The procedure – based on the consumer's request – shall be handled by the conciliation body designated in the consumer's request instead of the competent body.

The business has an obligation to cooperate in the conciliation body procedure.

Within this framework, businesses have an obligation to send a written response at the request of the conciliation body, and also an obligation to appear before the conciliation body ("ensuring the participation of a person authorized to create a settlement at the hearing").

If the registered office or branch of the business is not located in the county where the territorially competent conciliation body operates, the business's cooperation obligation extends to offering the possibility of a written settlement agreement tailored to the consumer's request.

In the event of a breach of the above cooperation obligation, the consumer protection authority has jurisdiction, based on which, due to the change in legislation, in cases of unlawful conduct by businesses, a mandatory fine will be imposed, and there is no possibility of waiving the fine. In addition to the Consumer Protection Act, the relevant provision of the Act on small and medium-sized enterprises has also been amended, so the imposition of a fine cannot be omitted even for small and medium-sized enterprises.

The amount of the fine for small and medium-sized enterprises can range from 15,000 Forints to 500,000 Forints, while for non-small and medium-sized enterprises falling under the scope of the Accounting Act, with an annual net turnover exceeding 100 million Forints, it can range from 15,000 Forints up to 5% of the business's annual net turnover, but not exceeding 500 million Forints. With the introduction of mandatory fines, the legislator aims to emphasize cooperation with conciliation bodies and to ensure active participation of businesses in the conciliation body procedure.

The conciliation body is competent to settle consumer disputes out of court. The task of the conciliation body is to attempt to reach a settlement between the parties for the purpose of resolving the consumer dispute, and if unsuccessful, to make a decision in the case to ensure the simple, quick, effective, and cost-saving enforcement of consumer rights. The conciliation body provides advice to the consumer or business regarding the rights and obligations of the consumer upon request.

The conciliation body procedure starts upon the consumer's request. The request must be submitted in writing to the president of the conciliation body: the requirement of written form can be met by letter, telegram, telex, or fax, and by any other means that enables the addressee to store the data addressed to them permanently for a period appropriate to the purpose of the data, and to display the stored data in an unchanged form and content. The request must contain:

the consumer's name, place of residence or stay,
the name, registered office or relevant branch of the business involved in the consumer dispute,
if the consumer designates a body other than the competent conciliation body for jurisdiction,
a brief description of the consumer's position, the facts supporting it, and their evidence,
a statement by the consumer that they have directly attempted to settle the disputed matter with the business concerned,
a statement by the consumer that they have not initiated the procedure of another conciliation body in the matter, no mediation procedure has been initiated, no statement of claim has been filed, and no request for the issuance of a payment order has been submitted,
a motion for the body's decision,
the consumer's signature.

The application must be accompanied by the document, or a copy (extract) thereof, to which the consumer refers as evidence, including in particular the written statement of the business rejecting the complaint, or failing that, any other written evidence available to the consumer of the attempt to reconcile as required.

If the consumer acts through an authorized representative, the power of attorney must be attached to the application. More information about the Conciliation Bodies is available here: http://www.bekeltetes.hu

More information about the territorially competent Conciliation Bodies is available here: https://bekeltetes.hu/index.php?id=testuletek

CONTACT DETAILS OF THE INDIVIDUAL TERRITORIALLY COMPETENT CONCILIATION BODIES:

Baranya County Conciliation Body

Address: H-7625 Pécs, Majorossy I. u. 36.

Phone: 06-72-507-154

Fax: 06-72-507-152

E-mail: abeck@pbkik.hu; mbonyar@pbkik.hu

Bács-Kiskun County Conciliation Body

Address: H-6000 Kecskemét, Árpád krt. 4.

Phone: 06-76-501-500; 06-76-501-525, 06-76-501-523

Fax: 06-76-501-538

E-mail: bekeltetes@bacsbekeltetes.hu;

Békés County Conciliation Body

Address: H-5600 Békéscsaba, Penza ltp. 5.

Phone: 06-66-324-976

Fax: 06-66-324-976

E-mail: eva.toth@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Body

Address: H-3525 Miskolc, Szentpáli u. 1.

Phone: 06-46-501-091; 06-46-501-870

Fax: 06-46-501-099

E-mail: kalna.zsuzsa@bokik.hu

Budapest Conciliation Body

Address: H-1016 Budapest, Krisztina krt. 99. III. em. 310.

Phone: 06-1-488-2131

Fax: 06-1-488-2186

E-mail: bekelteto.testulet@bkik.hu

Csongrád County Conciliation Body

Address: H-6721 Szeged, Párizsi krt. 8-12.

Phone: 06-62-554-250/118

Fax: 06-62-426-149

E-mail: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Body

Address: H-8000 Székesfehérvár, Hosszúsétatér 4-6.

Phone: 06-22-510-310

Fax: 06-22-510-312

E-mail: fmkik@fmkik.hu

Győr-Moson-Sopron County Conciliation Body

Address: H-9021 Győr, Szent István út 10/a.

Phone: 06-96-520-217

Fax: 06-96-520-218

E-mail: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Body

Address: H-4025 Debrecen, Vörösmarty u. 13-15.

Phone: 06-52-500-710

Fax: 06-52-500-720

E-mail: korosi.vanda@hbkik.hu

Heves County Conciliation Body

Address: H-3300 Eger, Faiskola út 15.

Phone: 06-36-429-612

Fax: 06-36-323-615

E-mail: hkik@hkik.hu

Jász-Nagykun-Szolnok County Conciliation Body

Address: H-5000 Szolnok, Verseghy park 8. III. emelet 305-306.

Phone: 06-56-510-621, 06-20-373-2570

Fax: 06-56-510-628

E-mail: bekeltetotestulet@jnszmkik.hu

Komárom-Esztergom County Conciliation Body

Address: H-2800 Tatabánya, Fő tér 36.

Phone: 06-34-513-027

Fax: 06-34-316-259

E-mail: szilvi@kemkik.hu

Nógrád County Conciliation Body

Address: H-3100 Salgótarján, Alkotmány út 9/A.

Phone: 06-32-520-860

Fax: 06-32-520-862

E-mail: nkik@nkik.hu

Pest County Conciliation Body

Address: H-1055 Budapest, Kossuth Lajos tér 6-8. III. emelet 331.

Phone: 06-1-269-0703

Fax: 06-1-474-7921

E-mail: pmbekelteto@pmkik.hu

Somogy County Conciliation Body

Address: H-7400 Kaposvár, Anna u.6.

Phone: 06-82-501-026

Fax: 06-82-501-046

E-mail: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Body

Address: H-4400 Nyíregyháza, Széchenyi u. 2.

Phone: 06-42-311-544

Fax: 06-42-311-750

E-mail: bekelteto@szabkam.hu

Tolna County Conciliation Body

Address: H-7100 Szekszárd, Arany J. u. 23-25. III. emelet

Phone: 06-74-411-661

Fax: 06-74-411-456

E-mail: kamara@tmkik.hu

Vas County Conciliation Body

Address: H-9700 Szombathely, Honvéd tér 2.

Phone: 06-94-312-356

Fax: 06-94-316-936

E-mail: vmkik@vmkik.hu

Veszprém County Conciliation Body

Address: H-8200 Veszprém, Radnóti tér 1. földszint 116.

Phone: 06-88-429-008

Fax: 06-88-412-150

E-mail: bekelteto@veszpremikamara.hu

Zala County Conciliation Body

Address: H-8900 Zalaegerszeg, Petőfi u. 24.

Phone: 06-92-550-513

Fax: 06-92-550-525

E-mail: zmbekelteto@zmkik.hu

ONLINE DISPUTE RESOLUTION PLATFORM

The European Commission has created a website where consumers can register, thus enabling them to settle their online shopping-related legal disputes by filling out an application, avoiding court proceedings. This way, consumers can assert their rights without, for example, distance preventing them from doing so.

If you wish to complain about a Product or service purchased online and do not necessarily want to go to court, you can use the online dispute resolution tool.

On the portal, you and the merchant you complained against can jointly select the dispute resolution body to handle the complaint.

The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

COPYRIGHT

According to Section 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter: Copyright Act), the website qualifies as a copyrighted work, and thus all parts thereof are protected by copyright. Pursuant to Section 16 (1) of the Copyright Act, the unauthorized use of graphical and software solutions, computer programs found on the website, or the use of any application that can modify the website or any part of it is prohibited. Any material from the website and its database may only be taken over with the written consent of the rights holder, with reference to the website and indication of the source. The rights holder: Ádám Bakos individual entrepreneur

PARTIAL INVALIDITY, CODE OF CONDUCT

If any point of the GTC is legally incomplete or invalid, the other points of the contract shall remain valid, and the provisions of the relevant laws shall apply instead of the invalid or erroneous part.

The Seller does not have a code of conduct as defined by the law prohibiting unfair commercial practices against consumers.

INFORMATION ON THE ESSENTIAL CHARACTERISTICS OF THE PRODUCTS

Information on the essential characteristics of the Products available for purchase on the website is provided in the descriptions for each Product.

CORRECTION OF DATA ENTRY ERRORS - RESPONSIBILITY FOR THE ACCURACY OF THE PROVIDED DATA

During the ordering process, you have the continuous possibility to modify the data you entered before finalizing the order (by clicking the back button in the browser, the previous page opens, so the entered data can be corrected even if you have already moved to the next page). We draw your attention to the fact that it is your responsibility to ensure that the data you provide is entered accurately, as the Product will be invoiced and delivered based on the data you provide. We draw your attention to the fact that an incorrectly provided e-mail address or a full mailbox belonging to the e-mail account may result in the failure to deliver the confirmation and may prevent the conclusion of the contract. If the Buyer has finalized their order and discovers an error in the provided data, they must initiate the modification of their order as soon as possible. The Buyer can signal the modification of an erroneous order to the Seller by sending an email from the email address provided during the order, or by phone call.

FINALIZATION OF THE ORDER (OFFER)

If you are satisfied that the contents of the cart correspond to the Products you wish to order and your data is correct, you can finalize your order by clicking the "Order" button. The information published on the website does not constitute an offer to conclude a contract by the Seller. In the case of orders falling under the scope of these GTC, you are considered the offeror.

By clicking the "Order" button, you expressly acknowledge that your offer must be considered made, and your statement – if confirmed by the Seller according to these GTC – entails a payment obligation. Your offer binds you for a period of 48 hours. If your offer is not confirmed by the Seller within 48 hours according to these general terms and conditions, you are released from your offer commitment.

ORDER PROCESSING, CONCLUSION OF THE CONTRACT

You can place an order at any time. The Seller will confirm your offer by email no later than the working day following the submission of your offer. The contract is concluded when the confirmation email sent by the Seller becomes accessible to you in your email system.

PAYMENT METHODS

CREDIT CARD

Online credit card payments are processed through the Stripe electronic payment system.

Stripe's online payment system allows payments with the following credit cards and digital wallets (Hungarian-specific list):

MasterCard
VISA
American Express
Apple Pay
Google Pay

BANK TRANSFER

You can also pay for the products via bank transfer. The details required for the transfer are: Beneficiary's bank: OTP BANK NYRT.

Beneficiary's name: Dynful Kft.

Beneficiary's account number: 11735177-21460069-00000000

CASH ON DELIVERY

If you wish to settle the value of the order upon receipt of the package, please select the "Cash on Delivery" payment method.

DELIVERY METHODS, DELIVERY FEES

MPL COURIER SERVICE

Your package will be delivered by MPL courier service personnel to the address provided on the next working day between 8 AM and 5 PM after dispatch.

The delivery fee is HUF 1,990 / package up to HUF 34,999.

Delivery is free from HUF 35,000.

PERFORMANCE DEADLINE

The general performance deadline for the order is a maximum of 30 days from the confirmation of the order. In case of delay by the Seller, the Buyer is entitled to set an additional deadline. If the Seller does not perform within the additional deadline, the Buyer is entitled to withdraw from the contract.

RESERVATION OF RIGHTS, RETENTION OF TITLE

If you have previously ordered Goods but did not accept them during delivery (excluding cases where you exercised your right of withdrawal), or if the Goods were returned to the seller with a "not sought" notice, the Seller conditions the fulfillment of the order on the advance payment of the purchase price and shipping costs.

The Seller may withhold the delivery of the Product until it verifies that the payment of the Product's price has been successfully made using the electronic payment solution (including cases where, for a Product paid by bank transfer, the Buyer transfers the purchase price in the currency of their member state and, due to currency conversion and bank fees/costs, the Seller does not receive the full amount of the purchase price and shipping fee). If the price of the Product has not been paid in full, the Seller may request the Buyer to supplement the purchase price.

SALES ABROAD

The Seller does not differentiate between Customers using the Website in Hungary and those outside Hungary within the European Union. Unless otherwise provided in these GTC, the Seller provides delivery/collection of ordered Goods within Hungary.

The provisions of these GTC shall also apply to purchases outside Hungary, with the understanding that, for the purposes of this point, a buyer is considered a consumer who is a citizen of a member state, or has a habitual residence in a member state, or an undertaking with an establishment in a member state, and purchases goods or uses services exclusively for end-use within the European Union, or acts with such intent. A natural person acting for purposes outside their trade, business, craft, or profession is considered a consumer.

The language of communication and purchase is primarily Hungarian; the Seller is not obliged to communicate with the Buyer in the language of the Buyer's member state.

The Seller is not obliged to comply with non-contractual requirements related to the Product in the national law of the Buyer's member state, such as labeling or sector-specific requirements, or to inform the Buyer about these requirements.

Unless otherwise stipulated by the Seller, Hungarian VAT applies to all Products. The Buyer may exercise their rights according to these GTC.

In the case of electronic payment solutions, payment is made in the currency specified by the Seller.

The Seller may withhold the delivery of the Product until it verifies that the payment of the Product's price and the shipping fee has been successfully and fully made using the electronic payment solution (including cases where, for a Product paid by bank transfer, the Buyer transfers the purchase price (shipping fee) in the currency of their member state and, due to currency conversion and bank fees/costs, the Seller does not receive the full amount of the purchase price). If the price of the Product has not been paid in full, the Seller may request the Buyer to supplement the purchase price.

The Seller provides the same delivery options to non-Hungarian Buyers as to Hungarian Buyers for the delivery of the Product.

If, according to the GTC, the Buyer can request the delivery of the Product to Hungary or any other European Union member state, a non-Hungarian buyer can also request this by any delivery method specified in the GTC.

If, according to the GTC, the Buyer can choose to personally collect the Product from the Seller, a non-Hungarian buyer can also exercise this right.

Otherwise, the Buyer may request to arrange delivery of the Product abroad at their own expense. Hungarian Buyers do not have this right.

The Seller will fulfill the order after payment of the shipping fee. If the Buyer does not pay the shipping fee to the Seller, or does not arrange their own delivery by the agreed date, the Seller will terminate the contract and refund the pre-paid purchase price to the Buyer.

CONSUMER INFORMATION

INFORMATION ON THE CONSUMER'S RIGHT OF WITHDRAWAL

According to Section 8:1 (1) point 3 of the Hungarian Civil Code, only a natural person acting outside their trade, profession, or business activity qualifies as a consumer, so legal entities cannot exercise the right of withdrawal without justification!

The consumer is entitled to the right of withdrawal without justification according to Section 20 of Government Decree 45/2014. (II. 26.). The consumer may exercise their right of withdrawal:

In the case of a contract for the sale of a Product
aa) of the Product,
ab) in the case of the sale of several Products, if the individual Products are delivered at different times, of the last Product delivered,

within the deadline calculated from the day of receipt by the consumer or a third party designated by them, other than the carrier, which deadline is 14 days.

The withdrawal period provided by Government Decree 45/2014. (II. 26.) is 14 days; any additional withdrawal period undertaken by the Seller in these GTC is a voluntary undertaking beyond what is stipulated by law.

The provisions of this point do not affect the consumer's right to exercise their right of withdrawal as specified in this point even during the period between the date of concluding the contract and the date of receiving the Product.

If the consumer made an offer to conclude the contract, the consumer is entitled to withdraw the offer before the contract is concluded, which terminates the offer's binding nature for concluding the contract.

STATEMENT OF WITHDRAWAL, EXERCISING THE CONSUMER'S RIGHT OF WITHDRAWAL OR TERMINATION

The consumer may exercise their right granted in Section 20 of Government Decree 45/2014. (II. 26.) by means of an unambiguous statement to that effect, or by using the declaration template available for download from the website.

VALIDITY OF THE CONSUMER'S WITHDRAWAL STATEMENT

The right of withdrawal shall be deemed to have been exercised within the deadline if the consumer sends their statement within the deadline. The deadline is 14 days.

In case of written withdrawal or termination, it is sufficient to send the statement of withdrawal or termination within 14 days.

The consumer bears the burden of proving that they exercised the right of withdrawal in accordance with this provision.

The Seller is obliged to confirm the consumer's withdrawal statement in electronic form after its receipt.

SELLER'S OBLIGATIONS IN CASE OF CONSUMER WITHDRAWAL

SELLER'S REFUND OBLIGATION

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the full amount paid by the consumer as consideration, including costs incurred in connection with the performance, such as shipping fees, within fourteen days of becoming aware of the withdrawal. Please note that this provision does not apply to additional costs incurred by choosing a mode of transport other than the least expensive standard mode of transport.

METHOD OF SELLER'S REFUND OBLIGATION

In the event of withdrawal or termination in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the amount due to the consumer using the same payment method used by the consumer. Based on the consumer's express consent, the Seller may also use another payment method for the refund, but the consumer shall not be charged any additional fees resulting therefrom. The Seller shall not be liable for any delay resulting from an incorrect and/or inaccurate bank account number or postal address provided by the Consumer.

ADDITIONAL COSTS

If the consumer expressly chooses a mode of transport other than the least expensive standard mode of transport, the Seller is not obliged to refund the additional costs arising therefrom. In such a case, our refund obligation extends only to the general shipping rates indicated.

RIGHT OF RETENTION

The Seller may withhold the amount due to the consumer until the consumer has returned the Goods or has unequivocally proven that they have sent them back; the earlier of the two dates shall be taken into account. We are unable to accept shipments sent cash on delivery or freight collect.

CONSUMER'S OBLIGATIONS IN CASE OF WITHDRAWAL OR TERMINATION

RETURN OF GOODS

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), they are obliged to return the Goods without delay, but no later than fourteen days from the notification of withdrawal, or to hand them over to the Seller or a person authorized by the Seller to receive the Goods. The return is considered to have been made within the deadline if the consumer sends the Goods before the expiry of the deadline.

BEARING THE DIRECT COSTS OF RETURNING THE GOODS

The consumer bears the direct cost of returning the Goods. The Goods must be returned to the Seller's address. If the consumer terminates a contract for services concluded off-premises or at a distance after the performance has begun, they are obliged to pay the business a pro-rata fee for the service performed up to the time of communicating the termination to the business. The pro-rata amount to be paid by the consumer must be determined based on the total amount of consideration, including tax, stipulated in the contract. If the consumer proves that the total amount determined in this way is excessively high, the pro-rata amount must be calculated based on the market value of the services performed up to the time of termination of the contract. Please note that we cannot accept Goods returned cash on delivery or freight collect.

CONSUMER LIABILITY FOR DEPRECIATION

The consumer is liable for any depreciation resulting from use exceeding what is necessary to ascertain the nature, characteristics, and functioning of the Goods.

THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED IN THE FOLLOWING CASES

The Seller expressly draws your attention to the fact that you cannot exercise your right of withdrawal in the cases specified in Section 29 (1) of Government Decree 45/2014 (II.26.):

after the full performance of the service, however, if the contract creates a payment obligation for the consumer, this exception can only be invoked if the performance has begun with the consumer's express prior consent and with the consumer's acknowledgment that they will lose their right of withdrawal once the business has fully performed the contract;
in respect of Goods or services whose price or fee depends on fluctuations in the financial market beyond the Seller's control, even within the deadline specified for exercising the right of withdrawal;
in the case of non-prefabricated Goods manufactured according to the consumer's instructions or express request, or Goods clearly tailored to the consumer's person;
in respect of perishable Goods or Goods that retain their quality for a short period;
in respect of sealed Goods that cannot be returned after opening for health protection or hygiene reasons;
in respect of Goods that, by their nature, become inseparably mixed with other Goods after delivery;
in respect of alcoholic beverages whose actual value depends on market fluctuations beyond the Seller's control, and whose price was agreed upon by the parties at the time of concluding the sales contract, but the performance of the contract only takes place after the thirtieth day from the conclusion;
in the case of a contract for work where the business visits the consumer at the consumer's express request for urgent repair or maintenance work;
in respect of the sale of audio or video recordings or computer software in sealed packaging, if the consumer has opened the packaging after delivery;
in respect of newspapers, periodicals and magazines, with the exception of subscription contracts;
in the case of contracts concluded at a public auction;
in the case of a contract for the provision of accommodation, transport, car rental, catering or services related to leisure activities, with the exception of housing services, if a specific date or period for performance has been stipulated in the contract;
in respect of digital content not supplied on a tangible medium, if the Seller has begun performance with the consumer's express prior consent, and the consumer has simultaneously acknowledged with this consent that they will lose their right of withdrawal once performance has begun, and the business has sent a confirmation to the consumer.

INFORMATION ON PRODUCT WARRANTY AND STATUTORY WARRANTY FOR CONFORMITY OF GOODS IN CONSUMER CONTRACTS

This part of the consumer information has been prepared based on the authorization of Section 9 (3) of Government Decree 45/2014 (II.26.) and taking into account Annex 3 of Government Decree 45/2014 (II.26.).

The Consumer Information applies exclusively to Buyers who qualify as consumers; the rules applicable to buyers who do not qualify as consumers are set out in a separate chapter.

REQUIREMENTS FOR CONTRACTUAL PERFORMANCE IN A CONSUMER CONTRACT

GENERAL REQUIREMENTS FOR CONTRACTUAL PERFORMANCE FOR GOODS SOLD UNDER A CONSUMER CONTRACT AND GOODS CONTAINING DIGITAL ELEMENTS

The Goods and the performance must comply with the requirements of Government Decree 373/2021 (VI.30.) at the time of performance.

In order for the performance to be considered contractual, the Goods forming the subject of the contract must

comply with the description, quantity, quality, and type specified in the contract, and must have the functionality, compatibility, interoperability, and other contractual characteristics specified in the contract

be suitable for any purpose specified by the consumer, which the consumer made known to the Seller no later than the conclusion of the contract, and which the Seller accepted

have all accessories and instructions specified in the contract – including installation instructions, setup instructions, and customer support – and provide the updates specified in the contract.

In order for the performance to be considered contractual – furthermore – the Goods forming the subject of the contract must

be suitable for the purposes prescribed by law, technical standards, or, in the absence of technical standards, the applicable code of conduct for goods of the same type

have the quantity, quality, performance, and other characteristics reasonably expected by the Consumer – especially in terms of functionality, compatibility, accessibility, continuity, and safety – which are customary for goods of the same type, taking into account any public statement by the Seller, its representative, or other person in the sales chain regarding the specific properties of the Goods – especially in advertisements or on labels

have the accessories and instructions reasonably expected by the consumer – including packaging and installation instructions – and

match the properties and description of the Goods presented as a sample, model, or made available as a trial version by the business before the conclusion of the contract.

The Goods do not have to comply with the above public statement if the Seller proves that

they were unaware of the public statement and were not expected to be aware of it

the public statement had already been corrected in an appropriate manner by the time the contract was concluded, or the public statement could not have influenced the authorized party's decision to enter into the contract.

REQUIREMENTS FOR CONTRACTUAL PERFORMANCE IN THE SALE OF GOODS UNDER A CONSUMER CONTRACT

The Seller performs defectively if the defect of the goods results from their improper installation, provided that

the installation is part of the sales contract and was performed by the Seller, or was performed under the Seller's responsibility; or
the installation was to be performed by the consumer, and the improper installation is a consequence of deficiencies in the installation instructions provided by the Seller (or, in the case of goods containing digital elements, by the provider of the digital content or digital service).

If, according to the sales contract, the goods are installed by the Seller, or the installation is performed under the Seller's responsibility, the performance shall be deemed completed by the Seller when the installation is finished.

If, in the case of goods containing digital elements, the sales contract provides for the continuous provision of digital content or digital services for a specified period, the Seller is responsible for defects in the digital content of the goods if the defect occurs or becomes detectable within two years of the performance of the goods in the case of continuous service for a period not exceeding two years.

REQUIREMENTS FOR CONTRACTUAL PERFORMANCE IN THE CASE OF GOODS CONTAINING DIGITAL ELEMENTS SOLD UNDER A CONSUMER CONTRACT

In the case of goods containing digital elements, the Seller must ensure that the consumer receives notification of updates to the digital content of the goods or related digital services – including security updates – that are necessary to maintain the conformity of the goods, and must ensure that the consumer also receives them.

The Seller must make the update available, if the sales contract

provides for a one-time provision of digital content or digital services, as reasonably expected by the consumer based on the type and purpose of the goods and digital elements, as well as the individual circumstances and the nature of the contract; or

provides for the continuous provision of digital content for a specified period, then for a period of two years from the performance of the goods in the case of continuous service for a period not exceeding two years.

If the consumer does not install the available updates within a reasonable period, the Seller is not liable for defects in the goods if they result solely from the lack of application of the relevant update, provided that

the Seller informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and
the consumer's failure to install the update or incorrect installation of the update by the consumer is not attributable to a deficiency in the installation instructions provided by the Seller.

No defective performance can be established if, at the time of concluding the contract, the consumer received specific information that a particular characteristic of the goods deviates from what is described here, and the consumer expressly accepted this deviation at the time of concluding the sales contract.

STATUTORY WARRANTY FOR CONFORMITY

IN WHAT CASES CAN YOU EXERCISE YOUR RIGHT TO STATUTORY WARRANTY FOR CONFORMITY?

In the event of defective performance by the Seller, you may assert a claim for statutory warranty for conformity against the Seller in accordance with the Civil Code and, in the case of a consumer contract, the provisions of Government Decree 373/2021 (VI.30.).

WHAT RIGHTS DO YOU HAVE UNDER YOUR CLAIM FOR STATUTORY WARRANTY FOR CONFORMITY?

You may – at your option – assert the following statutory warranty claims:

You may request repair or replacement, unless performance of the claim you choose is impossible or would incur disproportionate additional costs for the Seller compared to fulfilling another claim. If you did not request or could not request repair or replacement, you may request a proportionate reduction of the consideration, or – as a last resort – withdraw from the contract.

You may switch from your chosen statutory warranty right to another, but you will bear the cost of the switch, unless it was justified or caused by the Seller.

In the case of a consumer contract, it shall be presumed, until proven otherwise, that a defect recognized within one year from the date of performance of the goods and goods containing digital elements already existed at the time of performance of the goods, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

In the case of used Goods, warranty and guarantee rights generally deviate from the general rules. In the case of used Goods, we can also talk about defective performance, but the circumstances under which the Buyer could have expected certain defects to occur must be taken into account. Due to wear and tear, certain defects become more frequent, which means that it cannot be assumed that a used Good has the same quality as a newly purchased one. Accordingly, the Buyer can only assert warranty rights for deficiencies that are beyond the defects resulting from use and arose independently of them. If the used Good is defective and the Buyer, who is a consumer, was informed of this at the time of purchase, the Service Provider has no liability regarding the known defect.

The Seller may refuse to bring the goods into conformity if repair or replacement is impossible, or if it would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value of the Goods in their faultless condition and the seriousness of the breach of contract.

The consumer is also entitled – commensurate with the seriousness of the breach of contract – to demand a proportionate reduction of the consideration or to terminate the sales contract if

the Seller has not carried out the repair or replacement, or has carried it out but has partially or fully failed to meet the following conditions

the Seller must ensure the return of the replaced goods at its own expense

if repair or replacement requires the removal of goods that have been installed in accordance with the nature and purpose of the goods – before the defect became identifiable – then the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement goods or repaired goods, or bearing the costs of removal and installation.

refused to bring the goods into conformity

a repeated failure of performance has occurred, despite the Seller's attempt to bring the goods into conformity

the defect in performance is so serious that it justifies an immediate price reduction or immediate termination of the sales contract, or

the Seller has not undertaken to bring the goods into conformity, or it is clear from the circumstances that the business will not bring the goods into conformity within a reasonable period or without significant detriment to the consumer.

If the consumer wishes to terminate the sales contract citing defective performance, the Seller bears the burden of proving that the defect is insignificant.

The Consumer is entitled to withhold part or all of the remaining purchase price – commensurate with the seriousness of the breach of contract – until the Seller complies with its obligations regarding the conformity of performance and defective performance.

A generally applicable rule is that:

the Seller must ensure the return of the replaced goods at its own expense

The reasonable period for carrying out the repair or replacement of the goods must be calculated from the time the Consumer notified the business of the defect.

The consumer must make the goods available to the business for the purpose of repair or replacement.

The reduction of consideration is proportionate if its amount equals the difference between the value the Consumer would have received in case of conforming performance and the value of the goods actually received by the Consumer.

The Consumer's right to statutory warranty for conformity to terminate the sales contract may be exercised by a legal declaration addressed to the Seller expressing the decision to terminate.

If the defective performance affects only a specified part of the goods supplied under the sales contract, and the conditions for exercising the right to terminate the contract are met, the Consumer may terminate the sales contract only with respect to the defective goods, but may also terminate it with respect to any other goods acquired together with them if the Consumer cannot reasonably be expected to retain only the goods that comply with the contract.

If the Consumer terminates the sales contract in its entirety or with respect to a part of the goods supplied under the sales contract, then

the Consumer must return the goods concerned to the Seller at the Seller's expense and

the Seller must immediately refund the purchase price paid by the Consumer for the goods concerned as soon as the goods or proof of their return has been received.

WHAT IS THE DEADLINE FOR YOU TO ENFORCE YOUR WARRANTY CLAIM?

You are obliged to report the defect without delay after its discovery. A defect reported within two months of its discovery shall be deemed to have been reported without delay. However, please note that you can no longer enforce your warranty rights after the two-year limitation period from the performance of the contract.

The period during which the Buyer cannot use the Goods as intended due to repair shall not be included in the limitation period.

The limitation period for a warranty claim shall restart for the part of the Goods affected by replacement or repair. This rule shall also apply if a new defect arises as a result of the repair.

If the subject of a contract between a consumer and a business is a used item, the parties may agree on a shorter limitation period; in this case, a limitation period shorter than one year cannot be validly stipulated.

AGAINST WHOM CAN YOU ENFORCE YOUR WARRANTY CLAIM?

You can enforce your warranty claim against the Seller.

WHAT OTHER CONDITIONS ARE THERE FOR ENFORCING YOUR WARRANTY RIGHTS?

Within one year of performance, there are no other conditions for enforcing your warranty claim other than reporting the defect, if you prove that the Goods were provided by the Seller. However, after one year from performance, you are obliged to prove that the defect you identified was already present at the time of performance.

PRODUCT LIABILITY

IN WHAT CASES CAN YOU EXERCISE YOUR PRODUCT LIABILITY RIGHT?

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